The facility management industry is a fragmented and complex industry. Their customers consist of incumbent construction industry players who inherently are risk-averse, due to long lifecycle of their buildings. Thus in order for the FM industry to grow, they have to prove that their solutions are well-founded in customer needs and a have strong business case.Read more →
About 1% of EquipmentCo.’s deliveries led to out-of-box failures (OBF). OBF is the failure of equipment after it is delivered to the customer. This resulted in customer dissatisfaction and increased delivery costs. EquipmentCo. had conducted root cause analysis on the origin of OBFs and implemented corrective actions. But the OBFs had not reduced substantially. Therefore, EquipmentCo. sought to identify the root cause of these failures, identify solutions together with KPIs to measure OBFs.